Frequently Asked Questions

Everything You Want To Know Before You Get Started.

No fine print. No runaround. Just straight answers to the questions we hear most — about our plans, pricing, scheduling, and what happens if something goes wrong.

Knox Exterior Care Co. FAQ’s

  • We accept major debit/credit cards and other common digital payment methods. Payment is typically due after service or on a set billing schedule for plan customers.

  • Knox Exterior Care Co. serves homeowners and small businesses in the greater Knoxville area, including Powell, Karns, Halls, Hardin Valley, and nearby communities. We’re always happy to confirm if your property falls within our service radius when you request a quote.

  • You can request a quote by filling out our online form, calling us, or sending a quick text. Once we understand your property and needs, we’ll send transparent pricing and help you schedule a convenient time.

  • For lawn care and exterior work, heavy rain, storms, or freezing conditions may require rescheduling. We monitor the forecast and will contact you if we need to adjust your appointment.

  • Yes, KECC is fully insured and operates as a professional exterior maintenance company. This protects both your property and our team while we’re working on-site.

Total Care Exterior Plans FAQ’s

  • Bundling services into a plan typically offers better value than booking each service one at a time. Many customers enjoy up to 20% per service as a result of bundling. It also locks in consistent care so issues are caught before they become expensive problems

  • Lawn care is usually weekly or biweekly, while services like pressure washing, roof cleaning, and window washing are scheduled monthly, quarterly, or annually. However, it’s up to you and the needs of your property - We’ll lay out a clear service calendar so you know what to expect.

  • Our Total Care Exterior Plans bundle multiple services—like lawn care, pressure/soft washing, window cleaning, and basic exterior upkeep—into one simple package. You get one provider, one schedule, and one monthly payment.

  • Yes, every Total Care Exterior Plan is customized. We’ll talk through your property, priorities, and budget to build a plan that fits exactly what you want handled.

  • Yes, we understand that needs can change. Just contact us if you need to adjust services, change frequency, or pause your plan, and we’ll work out the details with you.

  • Plans can include lawn care, house washing, roof cleaning, driveway cleaning, window washing, gutter cleaning, and more. We’ll help you choose what makes sense for your property.

Lawn Care Plan FAQ’s

  • Yes, we’re used to servicing family yards and pet-friendly homes. Just share any gate codes or special notes so we can access the property safely and securely.

  • We just ask that toys, hoses, and pet items are picked up from the lawn and that gates are unlocked. If there is anything we should avoid, let us know ahead of time.

  • Our lawn care plans typically include regular mowing, trimming, edging, and blowing off hard surfaces. We can also add seasonal services like leaf cleanup, bed maintenance, and basic lawn cleanups as needed.

  • Yes, we can handle one-time or seasonal cleanups for overgrown or messy yards. After the initial cleanup, we can roll into an ongoing plan so your lawn stays under control.

  • In most cases we mulch clippings back into the lawn for nutrients and efficiency. If you prefer bagging or have specific preferences, we can discuss options during your quote.

  • Most Knoxville-area lawns do best with weekly mowing during the growing season and less frequent visits during slower growth periods. We’ll recommend a schedule based on your grass type and how manicured you want your yard to look.

Window Washing FAQ’s

  • We use safe, professional methods, which may include ladders or water-fed poles, depending on the situation. Safety—for both your home and our team—is always our top priority.

  • Professional cleaning can significantly reduce most spots, streaks, and film on the glass. For severe hard water staining, we’ll let you know what level of improvement you can expect.

  • Our window washing service includes cleaning the glass and wiping sills, and we can also clean screens and frames as requested. We offer exterior-only or inside-and-out options depending on your needs.

  • Most homes benefit from window cleaning once monthly or quarterly. In areas with more pollen, dust, road grime, foot traffic, or other variables, it can be more often. We can recommend a schedule after we see your property.

  • If we are cleaning interior windows, it helps if fragile items are moved away from windows ahead of time. For exterior work, we can usually handle screens and minor obstacles, and we’ll let you know if anything specific needs to be moved.If we are cleaning interior windows, it helps if fragile items are moved away from windows ahead of time. For exterior work, we can usually handle screens and minor obstacles, and we’ll let you know if anything specific needs to be moved.

  • Yes, we can clean both interior and exterior windows as long as we have clear access inside. We’ll coordinate with you if anything needs to be moved before we arrive.

Pressure Washing FAQ’s

  • Yes, removing stains, streaks, and organic growth from concrete, siding, and roofs often makes a dramatic before-and-after difference. Many customers schedule washing before selling their home or hosting events.

  • We typically use a soft wash roof cleaning process that relies on low pressure and specialized solutions instead of blasting shingles with high pressure. This removes streaks and growth while protecting your roof’s lifespan.

  • We clean driveways, sidewalks, patios, decks, fences, siding, and more. For delicate areas like siding and roofs, we often use a low-pressure soft wash method to safely remove dirt, algae, and mildew.

  • Most homes in East Tennessee benefit from house washing every 1–3 years, depending on shade, trees, and buildup of algae or mildew. We can give you a recommendation after seeing your exterior.

  • We recommend moving vehicles away from work areas, closing windows, and bringing in delicate outdoor items. We’ll share any specific prep instructions based on the surfaces we’re cleaning.

  • When done correctly with the right equipment and techniques, yes. We adjust pressure and cleaning solutions based on the surface, and use soft washing on roofs and many siding materials to avoid damage.

Pet waste Cleanup FAQ’s

  • Absolutely. Many customers add pet waste cleanup to a lawn care plan or Total Care Exterior Plan so everything is handled on one schedule and invoice.

  • Yes, left on the grass, pet waste can burn spots, attract pests, and introduce bacteria into the yard. Regular cleanup helps protect both your lawn and the people and pets who use it.

  • We visit on a regular schedule, walk the yard to locate pet waste, pick it up, and remove it from the property. This keeps your lawn usable and cuts down on smells and bacteria.

  • In most cases we bag and remove the waste from your property for convenience. If you prefer that we place it in your outdoor trash bin instead, we can do that too.

  • No, you don’t need to be home as long as we can access the yard and any gates are unlocked or we have a code. Just let us know if there are any special instructions or areas to avoid.

  • Most clients choose weekly service, but we can adjust frequency based on how many pets you have and how much time your family spends in the yard.

Serving Knoxville And The Surrounding Areas

We are proud to provide exterior maintenance throughout East Tennessee, including: